Shipping & Refund Policy

At Danni Ro, we want you to feel confident with your purchase. If something’s not right, we’re here to help.

Returns & Exchanges

You may request a return within 14 days from the delivery date. Items must be unused, in their original packaging, and with tags intact.

We offer the following return options:

Refund to the original payment method
Exchange for another product
Store credit

How to request a return

Reply to your order confirmation email specifying which items you’d like to return.
We’ll send you a prepaid return shipping label by email (for orders within Spain and the EU).
Send the package back using the provided label.

Please note:

Discounted or sale items are final sale and cannot be returned or exchanged.
Returned items must not show signs of wear or damage.
Refunds, exchanges, or credits may take 3–7 business days to process once we receive your return.
A restocking fee may apply in some cases.

Shipping & International Returns

Shipping within Spain and the EU includes free returns.
For orders outside the EU, return shipping and any applicable customs/import fees are the buyer’s responsibility.
International shipping fees are non-refundable unless the item is faulty or damaged during transport.

Legal right of withdrawal

If you purchased online (outside a physical store), you are entitled to withdraw from the purchase within 14 days without providing any reason.

Questions?

We’re happy to assist you. Contact us anytime at info@danniro.com.