Shipping & Returns

Shipping & Returns

Shipping destinations

Danni Ro ships internationally to a wide selection of destinations.

Available destinations and shipping options are shown at checkout. If your country is not available, please contact us at info@danniro.com and we’ll be happy to assist you.

Shipping costs

All orders are shipped with DHL Express.

Shipping rates may vary depending on the destination and parcel weight. The exact shipping cost applicable to your order will always be displayed at checkout before payment.

Please note that complimentary shipping to the United States and Canada applies to purchases made through the corresponding Danni Ro market, where products are priced in USD.

Delivery times

Orders are shipped from Spain with DHL Express.

Estimated delivery times vary depending on the destination and will be displayed at checkout whenever available. Delivery estimates apply from the moment your order has been dispatched.

Please note that orders may require additional preparation time before shipment, particularly for made-to-order or pre-order pieces.

International deliveries may also be subject to customs clearance, which can occasionally affect delivery times.

Made-to-order & pre-order pieces

Some Danni Ro pieces may be made to order or available for pre-order. When applicable, the estimated production or shipping date will be indicated on the product page or communicated when placing your order.

If your order contains both available and made-to-order or pre-order pieces, the order may be shipped once all items are ready.

Customs & import duties

Orders shipped within the European Union are not subject to additional customs duties.

Orders shipped outside the European Union, including the United Kingdom, may be subject to local import duties, taxes and customs charges.

Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs policies and charges vary by country and are determined by the local authorities. Danni Ro has no control over these charges and cannot predict their final amount.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email with your DHL tracking information.

Please allow some time for the carrier to update the tracking status after your parcel has been collected.

If you have not received your tracking information or have any questions about your delivery, please contact us at info@danniro.com.

Delivery address

Please check your shipping information carefully before completing your order.

If you notice an error in your delivery address, contact us as soon as possible at info@danniro.com. We will always do our best to help, but once an order has been prepared or dispatched, we may not be able to modify the delivery details.

Danni Ro cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided at checkout.

Missed or unsuccessful deliveries

If you are unavailable when your order is delivered, DHL may make another delivery attempt or provide instructions to reschedule the delivery or collect your parcel.

If a parcel is returned to Danni Ro because it could not be delivered, was not collected, or the delivery information provided was incorrect, please contact us so we can arrange the next steps.

Additional shipping costs may apply if the order needs to be sent again.

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Returns & Exchanges

Returns

You may request a return within 14 calendar days from the date you receive your order.

Items must be unworn, unused and returned in their original condition, with all original tags, packaging and accessories included.

You may request:

• A refund to your original payment method
• An exchange for another available product
• Store credit

How to request a return

1. Contact us at info@danniro.com within 14 calendar days of receiving your order. You can simply reply to your order confirmation email, indicating your order number and the item or items you would like to return.
2. We’ll confirm your return request and provide you with the return instructions and shipping address.
3. Prepare and send your parcel following the instructions provided. Return shipping costs are the responsibility of the customer.
4. Once we receive your return, we’ll inspect the item and confirm your refund, exchange or store credit by email.

We recommend using a tracked shipping service and keeping proof of shipment until your return has been processed. Danni Ro cannot be held responsible for returned parcels that are lost or damaged in transit before reaching us.

Refunds

Once your return has been received and inspected, we will notify you by email.

If your return is accepted, your refund will be issued to your original payment method. Please allow approximately 3–7 business days for us to process your return after it reaches us.

Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping costs are non-refundable, except where required by applicable law or where the item received is faulty, damaged or incorrect.

Exchanges

If you would like to exchange an item for another size, colour or product, please indicate this when requesting your return.

Exchanges are subject to product availability. If the requested item is unavailable, we will contact you to arrange an alternative, store credit or refund.

Return shipping and shipping costs for the replacement item may apply.

International returns

For returns from outside the European Union, return shipping costs and any customs charges, duties or other fees associated with returning the item are the responsibility of the customer.

Please clearly follow the return and customs instructions provided by our team when arranging your shipment to avoid unnecessary import charges.

Faulty, damaged or incorrect items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at info@danniro.com, including your order number and photographs of the item and packaging.

We will review the issue and arrange the appropriate solution, including any necessary shipping, at no additional cost to you.

Right of withdrawal

If you are a consumer purchasing online within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without having to provide a reason.

You can exercise this right by contacting us at info@danniro.com or by using our Withdrawal Form.

The right of withdrawal may not apply to products made according to your specifications or clearly personalised, as provided under applicable consumer legislation.

For further information, please see our Terms & Conditions.

Questions?

We’re happy to help. Contact us at info@danniro.com with your order number and we’ll assist you with your return or exchange.